Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be simple and efficient.
What are your shipping and processing times?
Standard Shipping Times
USA: 6 - 15 days
Australia and New Zealand: 6 - 15 days
UK: 4-10 days
Germany, France, Spain: 5-12 days
Canada: 9 - 17 days
Ireland: 9 - 17 days
Other countries: 14 - 30 days
*all estimates to be intended as business days (Monday-Friday except public holidays).
Processing Times
Regular orders can take 2-3 days to process after placing the order before shipping out. We do not ship on weekends.
For personalized orders, allow 5-10 business days for the manufacturing. Every personalized order is carefully handcrafted, therefore, to estimate the total time needed for the final delivery, the necessary production time (5-10 business days) must be added to the shipping time.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! If you need more detailed information, please shoot us an email at support@hevit.store and we'll help you out!
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
Delivery times vary depending on the final destination. Shipping to rural destinations can take longer and run to the maximum delivery time expected. As we ship internationally, external factors such as custom clearance and delayed logistics can affect delivery times. Because we are not a shipping company, once the parcel has been handed over to the shipping company, we cannot have full control and we cannot provide an exact delivery date. In the very rare occurrence that your order gets lost in transit or it gets damaged, we will refund 100% of your money or send you a new product free of charge. If the item you purchased is in very high demand, it can take up to 5-13 days to restock. Please be assured that, should such a circumstance occur, you will be notified ahead of time.