Refund and Order Cancellation Policy

Refund & Order Cancellation Policy
Returns & Refunds
Because each item is personalized and made to order, we do not accept returns or offer refunds for:
  • Change of mind after ordering.
  • Original errors in spelling, details, or images provided by the customer.
Returns and refunds are only available in the following cases:
  • There is a manufacturing error (such as incorrect personalization contrary to your submitted order).
  • The item arrives damaged or defective.
What to do if you receive an incorrect or damaged item:
  1. Contact us at support@hevit.store within 7 days of receiving your order.
  2. Provide your order number, a description of the problem, and clear photos of the item and any damage or errors.
  3. We will assess your claim and, if approved, offer a replacement or a full refund (including return shipping, if applicable).
Returns without prior authorization will not be accepted. Approved refunds will be processed to your original payment method within 5-7 business days after your return is received and inspected.
Order Cancellations
  • You may cancel your order for a full refund within 12 hours of placing it.
  • After 12 hours, production begins, and we are unable to cancel or refund the order.
  • To request a cancellation, email us at support@hevit.store with your order number as soon as possible.
Exceptions & Non-Refundable SituationsWe regret that we cannot offer refunds or accept returns for:
  • Items returned without prior approval.
  • Personalized items returned due to errors submitted by the customer (such as misspelled names, incorrect dates, or custom photo uploads).
  • Requests made after the specified reporting window.
Questions & ContactIf you have any questions about your order or our policies, please contact us at support@hevit.store. We’re here to help!

Please Note: We recommend double-checking all personalization details before submitting your order, as we create each item according to your exact specifications.


For Photo Seating Chart orders/deposits

Refunds for Cancellations:

  • If you cancel more than 12 months before your event, you’ll get your deposit back minus a $20 processing fee.
  • If you cancel between 6 and 12 months before your event, you’ll get back 50% of your deposit.
  • If you cancel less than 6 months before your event, your deposit is not refundable.

Rescheduling:

  • If you need to change your event date, let us know. We’ll try to accommodate your request, depending on our availability. Please note that rescheduling may include extra charges.

Late Submission of Details:

  • You must follow the agreed timeline for submitting your order details (like photos and your guest list). If you’re late sending in this information, we can’t promise on-time delivery.
  • If the guest list is so late that we can’t produce your seating chart on time, here’s what happens:
    • Your deposit will not be refunded because it’s for saving your date.
    • If you paid the remaining balance before production, you’ll get 30% of that payment back.
    • The other 70% will not be refunded since it covers work we’ve already done and related expenses.
    • We’ll process the partial refund within 14 days of letting you know we can’t deliver on time.

By paying your deposit, you agree to these terms and understand you are responsible for sending us your guest list and other details on time.